Vintage Shop Policies

Thank you for shopping with us! We want to ensure that you have a great experience, so we've outlined our policies below.

Instagram Live Sales

During our Instagram Live sales claimed items will be invoiced through Shopify invoicing. Once an invoice is sent, it must be paid within 24 hours or the item will be relisted.

Claiming Items from Instagram Posts

For items claimed from regular Instagram posts, please send us a direct message to claim the item or comment "claim" or "sold" on the post. The item will be held for 24 hours. If we don't receive payment within 24 hours, the item will be relisted.

Vintage Item Conditions

Our vintage items are carefully selected and described. Please note that vintage items may have signs of wear consistent with their age. All items are sold as-is.

Shipping

Items ship within 7-10 business days of payment receipt. Shipping costs are calculated based on the item's weight, destination, and declared value, and include packaging materials and handling. Orders over $100 include shipping insurance, which is included in the shipping charge at checkout.

Because final packed weight and dimensions are not known until your order is boxed, shipping charged at invoicing is an estimate. If actual shipping exceeds the estimate, we will send a supplemental shipping invoice before your order ships, and your order ships once that invoice is paid.

You will receive tracking information once your item ships.

Payment Methods

We accept all major credit cards and PayPal through Shopify invoicing.

Final Sales

Due to the one-of-a-kind nature of vintage and antique items, all sales are final. This applies to purchases made through our website, Instagram Live sales, and claimed posts. By claiming or purchasing an item, you agree to these terms.

We do not offer refunds, exchanges, or cancellations once an invoice is paid. Each item is photographed and described as accurately as possible, and vintage items may show wear consistent with their age. We are happy to provide additional photos or details before you buy. Just ask.

If your item arrives damaged in transit, contact us at amanda@vintagecultureshop.com within 48 hours of delivery with photos of the item and packaging, and we will file a claim with the shipping insurer on your behalf.